Warranty

Warranty

Worry-Free coverage

Every vSeeBox purchased from our store is protected for one year from the order date. If anything goes wrong, we’ll make it right—quickly and without hassle.

Coverage you can count on

1-Year Warranty

Coverage starts on your order date, with fast, hassle-free support whenever you need it.

Step 1
 

Confirm your purchase is from our store

Our warranty applies exclusively to products purchased directly from vseeboxstores.com. Before reaching out, please make sure your device was ordered through our official store.

Purchased elsewhere? We're unable to help.

If your device was purchased from other third-party platforms or unauthorized retailers, our warranty does not apply. Please contact the original seller for assistance. We can only support orders placed directly through our store.

Step 2
 

Prepare what we'll need from you

To process your warranty claim as quickly as possible, please have the following ready before contacting support:

MAC address of your vSeeBox

Found in Settings → About → Status, or on the label on the underside of the device. Please provide clear photos and a short video demonstrating the issue to help us process your claim faster.

Step 3
 

Provide proof of purchase

We'll need to verify that your order was placed through our store. Any one of the following is accepted:

Order number, PayPal receipt, Credit card statement or Purchase email

Check your email regularly for updates on your claim.

Step 4
 

Contact our support team

Once you have everything ready, send it all to our support team in a single email. We aim to respond within 24 hours on business days.

support@wevseebox.com

Include your MAC address, issue video, and proof of purchase in one email.